Charlene

I am a Marketing Management graduate with over five years of experience in the financial sector, having worked with two of the Philippines' most reputable banks. My roles as Customer Service Assistant, Marketing Assistant, and Implementation Officer equipped me with strong skills in customer support, account handling, and email management.

Expanding my career internationally, I served as a Client Solutions Specialist for an Australian-based lending company, where I refined my organizational and communication skills.

In the virtual workspace, I’ve worked as a Part-Time Virtual Assistant for an online membership business, managing social media platforms, creating designs in Canva, and handling customer service across multiple channels. I also supported an Australian CEO as a General VA for two years, where I took charge of payments, online course logistics, admin work, and minor website updates.

My Administrative & Customer Support are:
1.Email Management
2. Customer Service (Phone, Chat, Email)
3. Data Entry & File Organization
4. Invoice Processing
5. Appointment Scheduling
6. Contracts & Document Handling
7. Account Management
8. After-Sales Support

My Virtual Assistant Services are the ff:
1. Calendar & Inbox Management
2. CRM Task Support (GoHighLevel, Kartra)
3. Project Coordination
4. General VA for CEOs & Entrepreneurs
5. Client Communication (Local & International)

Social Media Management tools and skills:
1. IG, Facebook, TikTok, Pinterest & Twitter familiarity
2. Content scheduling & post creation
3. DM & comment management

Project & Tech Tools I use
1. Google Workspace (Docs, Sheets, Calendar, etc.)
2. Microsoft 365
3. Trello, Slack, Whatsapp
4. ChatGPT, Otter.ai
5. Circle, Flodesk
6. WordPress
7. Kartra, GoHighLevel
8. ThriveCart & other VA tools (learned via experience)