Gillian

Resourceful and detail-oriented Virtual Assistant with extensive experience in executive support, sales, and marketing. Skilled in managing calendars, coordinating communications, generating leads, and optimizing workflows to enhance productivity. Adept at building client relationships, managing CRM systems, and executing marketing campaigns. Known for strong organizational abilities, excellent communication skills, and a proactive approach to problem-solving.

Administrative Support: Calendar management, email coordination, appointment scheduling, and task prioritization. Sales & Marketing: Lead generation, appointment setting, CRM management, social media engagement, and campaign execution. Technical Proficiency: Google Workspace, Microsoft Office Suite, Slack, Trello, ClickUp, Canva, Adobe Photoshop, and basic front-end troubleshooting. Communication: Professional correspondence, client relationship management, and cross-functional collaboration. Creative & Analytical: Marketing content creation, performance reporting, and brand-consistent design.

Virtual Assistant, Sales & Marketing Executive – TickAudit Limited (2024–Present) Provide executive assistance to the founder, manage lead generation campaigns, coordinate marketing efforts, maintain CRM databases, and produce performance reports to improve conversion strategies. Operations Manager / Appointment Setter – Ankit Modi Marketing LLP (Feb 2021–Feb 2024) Oversaw partnerships, ensured brand consistency across marketing channels, and supported lead generation efforts. Technical Support / Customer Service Representative – Concentrix (May 2018–May 2021) Provided technical and customer support for Amazon accounts, served as Subject Matter Expert to assist new hires. Technical Support Representative – Teleperformance Philippines (Dec 2016–Aug 2017) Delivered support for AT&T–DIRECTV accounts, achieving top performance rankings.